Connecting your accounts to Toome takes just a few minutes, and afterward you can manage all your messages from a single dashboard. Here's the detailed walkthrough.
Before you start
- A WhatsApp Business account (or be ready to create one via Meta).
- An official Facebook business page.
- An Instagram business account (linked to the Facebook page).
- Admin access on those pages.
Connecting WhatsApp Business
From the Toome dashboard, go to "Connected Apps" and choose WhatsApp. You'll be asked to log in with your Meta Business account and approve the required permissions. Toome uses the official WhatsApp Cloud API from Meta — the connection is secure and officially sanctioned, not a third-party tool that violates WhatsApp's policy.
Connecting your Facebook page
Same idea: choose "Connect Facebook", log in, and pick the page you want to link. Toome can then pull messages and comments from your page and reply automatically based on your settings.
Connecting Instagram
Instagram must be a business account already linked to a Facebook page (a Meta requirement, not a Toome one). Once connected, Toome can reply to Direct Messages and comments the same way.
Common issues and fixes
- "Can't find my page in the list": make sure you're an admin, not just an editor.
- "WhatsApp isn't replying": confirm auto-replies are enabled in the channel settings inside Toome.
- "Instagram isn't showing up": confirm the account is a Business account (not personal) and linked to a Facebook page.
Once connected, the next step is getting familiar with the dashboard itself and configuring smart replies — covered in Toome's getting started guide.